Singapore, May 23rd, 2022
Technology solutions company Globe Teleservices Pte. Ltd., GTS, a global provider of traffic management, fraud detection and voice/SMS connectivity solutions today announced the launch of a dedicated enterprise solutions company, CERF.
CERF aims to revolutionize existing paradigms of business to customer communications with a range of cutting-edge product offerings. The products address areas like customer trust, enriched customer experience, consent management, and customer feedback collection and analysis.
“This is a significant milestone in Globe Teleservices’ journey.” Said Ashutosh Agarwal, Founder and Managing Director. “We have been helping telecom companies deliver high-quality products and services to millions of customers around the world for over 10-years now. Over that time, we have seen at close range how the needs of enterprises have evolved. Today, business-to-customer communications are under stress due to the dual pressures of providing secure communications without compromising the user experience. We are confident CERF will bridge this gap.”
CERF, named partially in tribute to the Father of the Internet Vint Cerf, leverages the power of the latest technologies like AI and Blockchain to allow enterprises to communicate with their customers in a safe, trusted, and standards-compliant manner. The solutions also enable enterprises to better understand the needs and motivations of their users and deliver rich personalized communications driven by that understanding.
“We believe CERF can help enterprises gain a significant competitive advantage by solving a very hard problem,” said Prabhat Kumar, Chief Executive Officer, CERF. “There is a perfect storm brewing in the business-to-consumer communications space. Volumes are growing and more crucial business systems are getting integrated into digital customer communication channels. Consumers are being drowned in a flood of unsolicited communications and dissatisfaction is growing. In parallel, enterprises are worried about exposing crucial customer data and internal systems to unsafe or unauthorized channels. Our products stand ready to empower rich business-to-customer communications while enhancing the customer experience and building trust”
CERF will function out of offices in NOIDA (UP) and Gurgaon (Haryana). The products are already available for leading enterprises.
About Globe Teleservices
Globe Teleservices – GTS is a Singapore-based Telecommunications company, providing diversified and technologically advanced solutions for the global telecom industry and other technology-focused sectors. GTS is a leading international voice, messaging, and managed service provider that continues to grow and expand its footprint across the globe. GTS’s solutions extend the impact of telecom technology into sectors like banking and financial services to enable customer connectedness and engagement. GTS works closely with over 100 Mobile operators to provide solutions that have a direct impact on revenues and customer engagement with a focus on managing frauds and network vulnerabilities.
With an employee strength of more than 350, GTS has a worldwide presence in Dubai, India, Malaysia, Hongkong, Kenya, and Tanzania among others.
Visit www.globeteleservices.com to know more about the services and solutions