
The Customer Experience Imperative – How Can Telecom Operators Serve and Engage Better
The battle for customer acquisition and retention has become cutthroat in the telecom industry. With more consumers’ choices than ever, tremendously low switching costs, and universal access to new services, the telecom industry is undergoing rapid change and growing competition. As the revenues from traditional voice and messaging avenues continue to shrink, and over-the-top media […]