Communications service providers (CSPs) worldwide are battling a fast-evolving landscape of stagnating revenues from traditional services, growing customer expectations, and cut-throat competition from agile and well-funded OTT entrants. This resultant tightening of revenue and cost squeeze is motivating CSPs to seek new strategies to cut costs and reignite growth. It could be said that several […]
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Gen Next for the telecom sector lurks in the wings worldwide. The fifth-generation (5G) telecommunications network promises to radically revolutionize the digital world by enabling real-time connectivity on a whole new level. We expect incredible new speeds, significantly reduced latency, and enormous bandwidths. Extraordinary opportunities like smart cities, telemedicine, autonomous vehicles, edge IoT devices, intelligent […]
In the last three decades, the telecommunication industry has evolved dramatically – from analog telephone lines to digital quad+ play mobile service providers. Today, the telecommunication sector is entering the 5G landscape promising unmatched connectivity and bandwidth. Technology evolution has spiked the range of available opportunities as well as competition, and unfortunately, malpractices too. Cybercrimes […]
The telecom industry is undergoing seismic shifts. Investments in consecutive generations of technology are no more a guarantee of a return on capital expenditure. Simultaneously, digital start-ups are overturning traditional products and services of communications service providers (CSPs). Given this state of disruption, Telco’s need to look at all means to increase revenue and safeguard […]
The battle for customer acquisition and retention has become cutthroat in the telecom industry. With more consumers’ choices than ever, tremendously low switching costs, and universal access to new services, the telecom industry is undergoing rapid change and growing competition. As the revenues from traditional voice and messaging avenues continue to shrink, and over-the-top media […]
As the world turns into a global village, connectivity has become important among businesses and people. To help businesses and people stay connected irrespective of geographic locations, telecom companies have been offering attractive options to their users. One of them is virtual roaming numbers. A virtual roaming number is a telephone number that is not […]
The telecommunications industry is responsible for keeping the world connected. Telecom operators build, operate, and manage the complex network infrastructures required for all communications. Obviously, these networks deal with enormous amounts of sensitive data. This makes them attractive targets for attacks from malicious entities. The World Economic Forum in its Global Risks Report 2019, reported […]
A2P SMS or Application-to-Person SMS services are important tools for most organizations. Whether it is to send out notifications and alerts, appointment reminders, marketing campaigns, or customer relationship management. In short, A2P messaging is among the most effective ways to grab the customer’s attention. Industries such as banking, healthcare, e-commerce, and even entertainment are utilizing […]
Have your customers been complaining of unsolicited calls? Are your customers troubled with repeated calls from unknown numbers? Were they promised a ‘free trip’ to Las Vegas in exchange for their bank details? Did they lose money on a fraud call? And if they have, you bear some responsibility too. In fact, the scam call […]
The first goal of Every Mobile network operator is to give 100% satisfaction to their customers. One of the major issues most of the customers are facing in active service due to Zero balance/ Low balance Call / SMS Attempt, the subscriber is out of network, busy on another call, unable to call due to […]